Mr. Rooter Customer Service Philosophy
Mr. Rooter plumbers work extremely hard to deliver the highest level of customer service – it’s our #1 priority. In fact, we actually call it “World Class Customer Service”™ because we truly believe it is unmatched in the plumbing industry. It all starts when you call our office.
We know that when you have a plumbing emergency, the last thing you want to deal with is an unfriendly person on the other end of the phone. We promise to greet you with a warm friendly voice that will understand your situation, make you a priority and schedule an appointment time that fits your schedule.
When our plumbing professional arrives you’ll find him to be accommodating and friendly. He wipes his feet on his own mat and wears shoe covers before he comes into your home. He won’t talk over your head and will give you all the options and pricing details before he starts any plumbing work.
Doing it Right
We like to start each job on the right foot, more specifically, on the right covered foot. It’s a myth that a plumbing repair begins the moment a wrench meets a fitting, or a rooter goes down a pipe. Truth be told, a plumbing job begins the moment we get your call. We feel that even the way we park our vans shows how good of a job we’ll do. And, more importantly, how attentive we are to our clients’ needs.
Now courtesy may not be the first thing you think of when it comes to plumbing. But for us, it’s one of the most important tools we carry. Certainly, courteous behaviour won’t actually stop a pipe from leaking, or unclog a drain. Then again, plumbing is about much more than just pipes and drains. It’s about making sure our clients fully understand the job that will be done. It’s about treating all parts of the home, not just our work area, with the respect and consideration they deserve. Most importantly, plumbing is about making our clients feel they’ve hired the right plumber the moment we set foot in their homes. After taking care to cover that foot, of course.
To avoid an unpleasant experience, please follow these guidelines…
Start with trust – BBB encourages homeowners to do their homework…starting online at the BBB where they can search BBB’s online directory for BBB-accredited contractors. Mr. Rooter is an Accredited BBB business with one of the highest ratings BBB Accredited Businesses have agreed to uphold BBB standards for ethics in the marketplace. Homeowners can also check if the firm has been responsive to any complaints filed with BBB.